Question 1

Do you offer 24/7 emergency call-outs?

Accepted Answer

Yes! Our team is available 24 hours a day, 7 days a week for emergency leak detection. We understand that leaks can cause serious damage quickly, so we respond fast.

Question 2

What services do you offer?

Accepted Answer

We specialise in non-invasive leak detection both inside and outside properties. This includes finding hidden water leaks, underground pipe leaks, central heating leaks, and even roof or damp-related issues. We also offer plumbing repairs, mould treatment, and detailed reports with photos.

Question 3

How do you detect leaks without digging or damaging my property?

Accepted Answer

We use a range of advanced, non-invasive equipment such as:
 • Thermal imaging cameras
 • Acoustic listening devices
 • Tracer gas systems
 These tools help us pinpoint leaks accurately without causing unnecessary damage.

Question 4

Do you repair leaks after detection?

Accepted Answer

Absolutely! We not only detect leaks but also repair them. Whether it's a minor pipe repair or a more complex issue, our skilled plumbing team can handle it.

Question 5

Is it necessary to be home during the inspection?

Accepted Answer

For indoor leaks, yes – someone over 18 must be present to give us access. For outdoor leaks, we might be able to investigate even if you're not home. We'll always inform you in advance about what's required.

Question 6

How long does a leak detection survey take?

Accepted Answer

Most surveys take 1–3 hours, depending on the size of your property and the complexity of the issue. We always work efficiently and keep you informed throughout.

Question 7

Do you provide a report?

Accepted Answer

Absolutely. You’ll receive a detailed written report with photos, outlining what we found, where the leak is, and what action is needed. This is useful for insurance claims too.

Question 8

Can you help resolve billing issues with my water company?

Accepted Answer

Yes, we can. If you've received a high water bill due to an undetected leak, we can provide a professional leak detection report with photos and evidence that you can submit to your water supplier. Many water companies will reconsider charges or offer a leak allowance once you prove the issue has been found and fixed.

Question 9

What is the cost of booking a leak detection service?

Accepted Answer

We charge a fixed call-out fee that covers our visit and initial assessment. Any additional repair work is quoted on-site and paid in full on the day the job is completed.

Question 10

What areas do you serve?

Accepted Answer

We proudly cover Greater London, Essex, Surrey, Sussex, Kent, Cambridgeshire, Suffolk, Hertfordshire, Buckinghamshire, Berkshire, Oxfordshire, and Hampshire. If you're unsure whether we cover your area, just get in touch!

Question 11

What’s involved in a leak detection survey

Accepted Answer

A leak detection survey is a non-invasive process where our specialist uses advanced tools — such as thermal imaging, acoustic listening devices, moisture meters, and tracer gas — to accurately locate hidden leaks without causing unnecessary damage to your property.
At Clear Flow Leak Detection, we combine expert knowledge with cutting-edge technology to trace leaks behind walls, under floors, or in external pipework. Once the leak is located, we’ll provide a detailed explanation, photos (if needed), and a clear quote for repair.

Question 12

How much does leak detection cost in London

Accepted Answer

Leak detection services in London typically start from £49.99 for a call-out, which includes a professional attending your property and carrying out up to 30 minutes of investigation.
At Clear Flow Leak Detection, we keep our pricing transparent. If further work is needed, we’ll provide a no-obligation quote based on the complexity of the repair, materials, and access required. We also offer same-day repairs when possible, saving you time and stress.

Question 13

What regions do you cover?

Accepted Answer

We cover a wide area across the South East of England, including Greater London, Surrey, Essex, Kent, Hertfordshire, Berkshire, Buckinghamshire, Sussex, Cambridgeshire, Oxfordshire, and Hampshire. If you're unsure whether we cover your location, just give us a call!

Question 14

What do you do after finding a leak?

Accepted Answer

After locating the leak, we'll explain the issue clearly and provide a repair quote. If it's a straightforward job and materials are available, we might fix it on the spot. For more complex jobs, we'll arrange a follow-up appointment at your convenience.

Frequently Asked
Questions

Got a leak?

Lets chat.

Frequently Asked Questions

Got a leak?

Lets chat.

Frequently Asked
Questions